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| NEW USERS |
New users are ISI Internet subscription customers who have not yet completed the New User Registration process by submitting their ISI Reservation Number and creating a User ID and Password to be used for all of their ISI Internet subscriptions. (If you have already registered, see Registered Users.)
To register as a new user:
What is my Reservation Number?
Your Reservation number is your ISI-assigned customer number that is contained
in the body of your confirmation e-mail/letter. Reservation numbers appear as
a sequence of alphanumeric characters (for example: ABCD123456789:123 or jdoe321:1).
It is important that you enter your Reservation number EXACTLY as
shown in your confirmation notice. If the number entered does
not match the number in your confirmation notice, your registration will not
be accepted and an error message will be returned to you. (If you are unable
to locate your confirmation notice, contact Customer
Support for assistance.)
What is a Password?
Like your User ID, a Password is the unique word or group of letters/numbers that you create during the New User Registration process, and which will be used for all of your ISI Internet subscriptions. Passwords must be a minimum of 6 alphanumeric characters, in any order. Do not use spaces, quotation marks, commas, periods, etc. When entering and reentering your Password, it is important that you enter it EXACTLY the same both times. Passwords are case sensitive, therefore, if you use both upper and lower case letters within your Password, make sure to use the same combination of upper and lower case letters when you reenter the Password for verification. If your Passwords do not match, your registration will not be accepted and an error message will be returned to you. Remember to keep both your User ID and Password in a secure, yet readily accessible, location for reference. If you are unable to locate your User ID or Password, contact Customer Support for assistance.
Is this the first time you are registering?
If you attempt to register more than once, this question will be displayed.
| REGISTERED USERS |
Registered users are ISI Internet subscription customers who have completed the New User Registration process, by submitting their ISI Reservation Number and selecting a User ID and Password to be used for all of their ISI Internet subscriptions. (If you have not yet registered, see New Users.)
To login as a registered user:
| CHANGING YOUR USER ID/PASSWORD |
Registered users can change their User ID and/or Password at any time. Changes
are effective immediately, and there is no limit to the number of times they can
be changed.
Note: This option is not meant to replace lost or forgotten User IDs and Passwords. If you are unable to locate your User ID or Password, contact Customer Support for assistance.
To change your User ID and/or Password:
| WARNING: If you get a prompt asking if you want to "join" these accounts, it is because you are attempting to change your information to a User ID and Password pair that already exist. You should only join accounts that belong to you. In the unlikely event that you inadvertently attempt to change your User ID and Password to a pair that already exists, you must answer "No" to the prompt. See Combining Two of Your User Accounts for more information. |
Current User ID
Enter the User ID that you submitted when you first
registered. If you are unable to locate your User ID or Password, contact Customer
Support for assistance.
New User ID
Enter a new User ID that will be used for all of your ISI Internet subscriptions. User IDs can be any combination of alphanumeric characters, but cannot include spaces, quotation marks, commas, periods, etc. When entering and reentering your User ID, it is important that you enter it EXACTLY the same both times. User IDs are case sensitive, therefore, if you use both upper and lower case letters within your User ID, make sure to use the same combination of upper and lower case letters when you reenter the User ID for verification. If your User IDs do not match, your registration will not be accepted and an error message will be returned to you. Remember to keep both your User ID and Password in a secure, yet readily accessible, location for reference. If you are unable to locate your User ID or Password, contact Customer Support for assistance.
Current Password
Enter the Password that you submitted when you first registered. If you are unable to locate your User ID or Password, contact Customer Support for assistance.
New Password
Enter a new Password that will be used for all of your ISI
Internet subscriptions. Passwords must be a minimum of 6 alphanumeric characters,
in any order. Do not use spaces, quotation marks, commas, periods, etc. When
entering and reentering your Password, it is important that you enter it EXACTLY
the same both times. Passwords are case sensitive, therefore,
if you use both upper and lower case letters within your Password, make sure
to use the same combination of upper and lower case letters when you reenter
the Password for verification. If your Passwords do not match, your registration
will not be accepted and an error message will be returned to you. Remember
to keep both your User ID and Password in a secure, yet readily accessible location
for reference. If you are unable to locate your User ID or Password, contact
Customer Support for assistance.
| COMBINING TWO OF YOUR USER ACCOUNTS |
In some scenarios, you may find yourself with two login User IDs, each with access to different ISI internet products. In this case, for you to access the products, you would need to log in with one User ID to access one product and then log in with the other User ID to access the other product. To make things easier, you can combine the two accounts so the products from both accounts can be accessed using one User ID.
To combine two of your user accounts, use the Change User ID/Password page. You will put one User ID/Password pair in the "current" fields, and your other User ID/Password pair in the "new" fields. When you submit this information, the program will recognize that the "new" User ID and Password already exist and you will be prompted whether you want to "join" these two accounts. If you select "Yes," then both accounts will be joined into one; the "current" User ID/Password will be deleted, and its ISI internet products will be added to the "new" User ID/Password. To access all of the products, simply log in using the "new" User ID/Password.
| WARNING: You should only join accounts that belong to you. In the unlikely event that you inadvertently attempt to change your User ID and Password to a pair that already exists, you must answer "No" to the prompt that asks if you want to join the two accounts. |
To combine two of your user accounts:
| WARNING: You should only join accounts that belong to you. In the unlikely event that you inadvertently attempt to change your User ID and Password to a pair that already exists, you must answer "No" to the prompt that asks if you want to join the two accounts. |